OUR TERMS


  1. These terms

    1. What these terms cover. These are the terms and conditions on which we supply products to you, whether these are services or digital content. 

    2. Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss. 

  2. Information about us and how to contact us

    1. Who we are. We are Bounce Trauma Resolution Limited a company registered in England and Wales. Our company registration number is 10089226 and our registered office is at C/o Ashwells & Associates, 54 Church Road, Ashford, Middlesex, TW15 2TS.

    2. How to contact us. You can contact us by telephoning our customer service team at 0333 123 3629 or by writing to us at support@bounceuk.org or C/o Ashwells & Associates, 54 Church Road, Ashford, Middlesex, TW15 2TS.

    3. How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order. 

    4. "Writing" includes emails. When we use the words "writing" or "written" in these terms, this includes emails.

  3. Our Products

    1. We offer the following, referred to in these terms as “product” :

      1. Trauma Resolution Course

You must enter into our standard Training Agreement before the course can begin.

This may be paid for in full upfront or in monthly instalments (over 6 months). The course material will be provided monthly over 6 months as to one chapter per month in line with the next instalment (if you are paying by monthly instalments) subject to satisfactory completion of the previous month’s chapter in accordance with our course requirements

Note: Completing some or all of the TR course does not make students Certified Trauma Resolution Navigators (CTRN) and we will not endorse or hold any responsibility for any students who use the methods other than in strict accordance with our requirements regarding coaching, training and support. 

This can be combined with one of the following packages to enhance your support and understanding or if you wish to become a CTRN.

      1.  Accelerator Package (aim to certify within 6 months) includes:

        1. 12x Coaching sessions

        2. 10x hours of Personal Navigation

        3. 6x sessions of Technical Direction

        4. Unlimited ‘just a quick question’ email with your Bounce Coach

        5. Support in maintaining CPD requirements

        6. Certification Processing and Licence fee

      2. Breakthrough Package (12 month internship) includes:

        1. 12x Coaching sessions

        2. 10x hours of Personal Navigation

        3. 3x sessions of Technical Direction

        4. Support in maintaining CPD requirements

        5. Certification Processing and Licence fee

      3. Pay as you Go Option

The option to pay per session for the following:

        1. Coaching sessions

        2. Personal Navigation sessions

        3. Technical Direction sessions

        4. Certification Processing and Licencing fee

      1. Membership of Bounce Academy

You will have the option to have membership to The Navigator’s Club, this is the most cost effective way of maintaining your licence. Membership can be paid monthly or annually and includes:

        1. Quarterly group Technical Direction Sessions via video conferencing

        2. CTRN licence (subject to meeting the criteria)

        3. 10% off additional coaching sessions

        4. Access to the Bounce Navigators Network

        5. Invite to professional development events, workshops and webinars

        6. Offer and receive peer support (co-navigation)

        7. Bi-annual newsletter

        8. Private members area of the website including online content and forums

        9. Listing on the Bounce website

      1. Any other courses we may offer from time to time will be as specified in the description on our website.

    1. Criteria to become a Certified Trauma Resolution Navigator (CTRN):

      1. Successful completion of the online Trauma Resolution Workshop;

      2. Attend a minimum of 6 Coaching Sessions (via video conferencing);

      3. Attend a minimum of 3 Technical Direction Sessions;

      4. Deliver a minimum of 50 successful hours of integrating sessions consisting of Decluttering, Specific Bridging, Complex Bridging and Flows to a minimum of 5 clients;

      5. Submit a session log documenting your hours and client outcomes;

      6. Submit 3 videos of your successfully Navigating a session (1 Decluttering, 1 Specific Bridging and 1 Complex Bridging); and

      7. Personally receive a minimum of 10 hours Navigation with a CTRN.

    2. Upon completion of the criteria in 3.2 to our satisfaction and payment of the relevant fee a licence valid for 1 year will be issued. This is renewable yearly subject to the payment of the relevant fee and the following criteria being met:

      1. Attendance of quarterly group Technical Director sessions via video conferencing;

      2. Carried out a minimum of 30 hours Navigation;

      3. Professionally maintained their session logs and client notes;

      4. Submission of 1 video recording of a successful session; and

      5. Personally receiving a minimum of 6 hours of Navigation with a CTRN.

    3. Our online training will be via a platform called thinkific.com and we will also utilise a booking system called “Book like a Boss” for booking training and other modules.

  1. Our contract with you

    1. How we will accept your order. Our acceptance of your order will take place when we email you to accept it and when you sign a Training Agreement at which point a contract will come into existence between you and us. 

    2. If we cannot accept your order. If we are unable to accept your order, we will inform you of this and will not charge you for the product. This might be because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a deadline you have specified. 

  2. Our rights to make changes

    1. Minor changes to the products. We may change the product: 

      1. to reflect changes in relevant laws and regulatory requirements; and 

      2. to implement minor technical adjustments and improvements, for example to address a security threat. These changes will not affect your use of the product.

    2. More significant changes to the products and these terms. In addition, we may make more significant changes to the product, but if we do so we will notify you and you may then contact us to end the contract before the changes take effect and receive a refund for any products paid for but not received.

    3. Updates to course content. We may update or require you to update course content, provided that the course content shall always match the description of it that we provided to you before you bought it. 

  3. Providing the products

    1. When we will provide the products. During the order process we will let you know when we will provide the products to you. If the products are ongoing services, we will also tell you during the order process when and how you can end the contract.

      1. Trauma Resolution Course:  We will begin the services on the date agreed with you during the order process. 

      2. One-off purchase of ancillary products or digital content. We will make the digital content available for download by you as soon as we accept your order.

      3. Coaching and other ongoing services or subscriptions. We will supply the services to you until either the services are completed or the subscription expires (if applicable) or you end the contract as described in clause 7 or we end the contract by written notice to you as described in clause 9.


    1. We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received. 


    1. What will happen if you do not give required information to us. We may need certain information from you so that we can supply the products to you. If so, this will have been stated in the description of the products on our website. We will contact you to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the products late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it. 

    2. Reasons we may suspend the supply of products to you. We may have to suspend the supply of a product to:


      1. deal with technical problems or make minor technical changes; or

      2. update the product to reflect changes in relevant laws and regulatory or professional requirements.


    1. Your rights if we suspend the supply of products. We will contact you in advance to tell you we will be suspending supply of the product, unless the problem is urgent or an emergency. If we have to suspend the product we will adjust the price so that you do not pay for products while they are suspended. You may contact us to end the contract for a product if we suspend it, or tell you we are going to suspend it, in each case for a period of more than 2 months and we will refund any sums you have paid in advance for the product in respect of the period after you end the contract.


    1. We may also suspend supply of the products if you do not pay. If you do not pay us for the products when you are supposed to (see clause 11.3) and you still do not make payment within 7 days of us reminding you that payment is due, we may suspend supply of the products until you have paid us the outstanding amounts. We will contact you to tell you we are suspending supply of the products. We will not suspend the products where you dispute the unpaid invoice. We will not charge you for the products during the period for which they are suspended. As well as suspending the products we can also charge you interest on your overdue payments (see clause 11.4).  

  1. Your rights to end the contract

    1. You can always end your contract with us.  Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:


      1. If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the product replaced or a service re-performed or to get some or all of your money back), see clause 10;

      2. If you want to end the contract because of something we have done or have told you we are going to do, see clause 7.2;

      3. If you have changed your mind about the product, see clause 7.3. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions; 

      4. In all other cases (if we are not at fault and there is no right to change your mind), see clause 7.5.


    1. Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at (a) to (e) below the contract will end immediately and we will refund you in full for any products which have not been provided and you may also be entitled to compensation. The reasons are:


      1. we have told you about an upcoming change to the product or these terms which you do not agree to (see clause 5.2);

      2. we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;

      3. there is a risk that supply of the products may be significantly delayed because of events outside our control; 

      4. we have suspended supply of the products for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 2 months; or

      5. you have a legal right to end the contract because of something we have done wrong. 


    1. Exercising your right to change your mind. For most products bought online you have a legal right to change your mind within 14 days and receive a refund.   Our goodwill guarantee is more generous than your legal rights under the Consumer Contracts Regulations in the ways set out below. This goodwill guarantee does not affect your legal rights in relation to faulty or misdescribed products (see clause 10.2):


Right under the Consumer Contracts Regulations 2013

How our goodwill guarantee is more generous

14 day period to change your mind.

  1. ay period to change your mind.



7.4     When you don't have the right to change your mind.  You do not have a right to change your mind in respect of:

      1. Pay as you Go Coaching, Technical Direct and Navigation sessions which require payment in advance  and any cancellation must be at least 24 hours before the session;

      2. If you cancel the Accelerator Package or Breakthrough Package the 30-day refund can apply less the cost of any services you have used within that time, based on the Pay as you Go rates and an admin fee of £75;

      3. once a course or module  provided by us has been completed, even if the cancellation period is still running.


    1. How long do I have to change my mind? You have 30 days after the day we email you to confirm we accept your order.   


    1. Ending the contract where we are not at fault and there is no right to change your mind. Even if we are not at fault and you do not have a right to change your mind (see clause 7.1), you can still end the contract before it is completed, but you may have to pay us compensation. A contract for digital content is completed when the product is delivered, downloaded or streamed and paid for. A contract for services is completed when we have finished providing the services and you have paid for them. If you want to end a contract before it is completed where we are not at fault and you have not changed your mind, just contact us to let us know. The contract will end immediately and we will refund any sums paid by you for products not provided but we may deduct from that refund (or, if you have not made an advance payment, charge you) reasonable compensation for the net costs we will incur as a result of your ending the contract depending on the date on which you end the contract, as compensation for the net costs we will incur as a result of your doing so.

  1. How to end the contract with us (including if you have changed your mind)

    1. Tell us you want to end the contract. To end the contract with us, please let us know by doing one of the following:  

      1. Phone or email. Call customer services on 0333 123 3629 or email us at support@bounceuk.org. Please provide your name, home address, details of the order and, where available, your phone number and email address. 

      2. Online. Complete the form by using this link https://www.bounceuk.org/contact.html which directs you to  our website.

      3. By post. write to us at C/o Ashwells & Associates, 54 Church Road, Ashford, Middlesex, TW15 2TS, including your name and address. 

    1. How we will refund you.  We will refund you the price you paid by the method you used for payment. However, we may make deductions from the price, as described below.

  1. Our rights to end the contract

    1. We may end the contract if you break it. We may end the contract for a product at any time by writing to you if:

      1. you do not make any payment to us when it is due and you still do not make payment within 7 days of us reminding you that payment is due;

      2. you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products; 

      3. if you breach your obligations under our Training Agreement; 

      4. if you do not enter into a Training Agreement in our standard format;

      5. if you do not comply with our policies and procedures as notified to you from time to time; or

      6. if we (acting reasonably)  believe it is in the best interests of you, other students or us.    

  1. If there is a problem with the product

    1. How to tell us about problems. If you have any questions or complaints about the product, please contact us. You can telephone us on 0333 123 3629 or write to us at support@bounceuk.org or C/o Ashwells & Associates, 54 Church Road, Ashford, Middlesex, TW15 2TS. 

    2. Summary of your legal rights. We are under a legal duty to supply products that are in conformity with this contract. See the box below for a summary of your key legal rights in relation to the product. Nothing in these terms will affect your legal rights.

Summary of your key legal rights

This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.

a) If your product is digital content, for example online training, the Consumer Rights Act 2015 says digital content must be as described, fit for purpose and of satisfactory quality:

b) If your digital content is faulty, you're entitled to a repair or a replacement.

c) If the fault can't be fixed, or if it hasn't been fixed within a reasonable time and without significant inconvenience, you can get some or all of your money back. 

d) If you can show the fault has damaged your device and we haven't used reasonable care and skill, you may be entitled to a repair or compensation

See also clause 7.3.

If your product is services, for example coaching sessions, the Consumer Rights Act 2015 says:

a) You can ask us to repeat or fix a service if it's not carried out with reasonable care and skill, or get some money back if we can't fix it.

b) If you haven't agreed a price beforehand, what you're asked to pay must be reasonable.

c) If you haven't agreed a time beforehand, it must be carried out within a reasonable time.

See also Exercising your right to change your mind (Consumer Contracts Regulations 2013).


  1. Price and payment

    1. The price of the product (which includes VAT) will be the price indicated on the order pages when you placed your order. 

    2. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.

    3. When you must pay and how you must pay. We accept payment with credit or debit cards via PayPal or Stripe or such others as we shall specify from time to time. When you must pay depends on what product you are buying and whether you decide to pay monthly or in a one off payment. The order confirmation will confirm when you need to pay and what amounts.

    4. We can charge interest if you pay late. If you do not make any payment to us by the due date we may charge interest to you on the overdue amount at the rate of 4% a year above the base lending rate of Barclays Bank plc from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount. 

  2. Our responsibility for loss or damage suffered by you

    1. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.

    2. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products; and for defective products under the Consumer Protection Act 1987

    3. If defective digital content which we have supplied damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill we will either repair the damage or pay you compensation.  However, we will not be liable for damage which you could have avoided by following our advice to apply an update offered to you free of charge or for damage which was caused by you failing to correctly follow user instructions or to have in place the minimum system requirements advised by us.

    4. We are not liable where you have used the training on others but have not completed and been licenced as a CTRN.

  3. How we may use your personal information

13.1     We will only use your personal information as set out in our Privacy Policy https://the-bounce-academy.thinkific.com/pages/privacy

  1. Other important terms

    1. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

    2. This contract is between you and us.  No other person shall have any rights to enforce any of its terms.

    3. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

    4. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.

    5. Applicable law and jurisdiction. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.